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The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

TFN is published by the Scottish Council for Voluntary Organisations, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation. Registration number SC003558.

Universal credit - the online claim

CPAG in Scotland

This event is in the past

Helping someone to claim universal credit while providing advice over the phone or by email presents new challenges for advisers. Knowing what each step of the claim form looks like and the importance of completing it accurately is a vital part of socially distanced welfare rights.

The course covers:

• How to support claimants to verify their identity

• Completing the universal credit claim effectively

• Requesting advance payments and Scottish choices

This half day introductory level course will be delivered as follows;

10.00 - 11.15 training session delivered via Zoom

11.15 - 11.45 break

11.45 - 1.00 training session delivered via Zoom

This is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone. Participants will receive an email link, a few days before the start of the course, to allow access to the event.

Date
10:00-13:00, 20 November 2020
Contact
Jo Blyth
01415523303
Theme
Social justice & poverty
Cost
Various - see website
Attendance type
Online only
Book now