This website uses cookies for anonymised analytics and for core features such as voting on polls and comments. See our privacy and cookies policies for more information.

The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

TFN is published by the Scottish Council for Voluntary Organisations, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation. Registration number SC003558.

Calls and volunteers increase at Samaritans

This news post is over 7 years old

Requests for help to Samaritans hit a five-year-high last year as its volunteer numbers reached a 10-year peak

Confidential support charity Samaritans received more calls for help last year than it has done in the previous five.

The charity, which supports people who are experiencing feelings of distress, despair or suicidal thoughts, said its Scottish service dealt with almost a quarter of a million contacts in 2013. A total of 5.2 million contacts were made throughout the UK and Republic of Ireland.

The huge number of calls we are receiving shows that we need as many volunteers as possible - Andrew Sim

To coincide with Volunteers Week the charity also revealed it used the services of 1,067 volunteers in Scotland last year. The number marked a ten year high.

Across the UK and Ireland Samaritans 21,200 volunteers operated in 2013.

Andrew Sim, Samaritans executive director for Scotland said the service wouldn’t be able to exist without their commitment.

“We know that our callers benefit from having a real person at the end of the line, someone who is trained to really listen to them,” he said.

Volunteer for Samaritans

Those interested in volunteering for Samaritans in any role, including on the helpline, doing admin, fundraising or IT should visit

“It’s great to see that no matter their age or length of service, our volunteers deliver the same fantastic service through many different channels.

“The huge number of calls we are receiving shows that we need as many volunteers as possible.”

As well as a helpline and face-to-face support, Samaritans offers support through its website, via email and via text messaging.

A record 30,800 volunteering enquires were received via the site and there was a 12% increase in the number of emails and a 15% increase in text messages.



Be the first to comment.