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The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

TFN is published by the Scottish Council for Voluntary Organisations, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation. Registration number SC003558.

Value of CAB volunteers tops £17million since the pandemic 


The statistics come ahead of Volunteers’ Week. 

Volunteers in Citizens Advice Bureaux across Scotland have been worth more than £17 million since the pandemic, new analysis from Citizens Advice Scotland (CAS) has found.

Since April 2020 volunteers in CABs across Scotland have contributed the equivalent of £17,164,222 in hours.

According to the most recent available figures, over 1,500 people volunteer in CABs across the country.

Volunteer advisers in CABs go through around six months of training. Meanwhile other voluntary roles in local CABs include administration and social policy work. 

Of the volunteers whose journey is known, 35 per cent of those leaving the service go on to paid employment or further education.

CAS is releasing the data ahead of Volunteers’ Week which begins on Thursday 1st June and runs until Wednesday 7 June.

CAS chair, Rory Mair CBE, said: “The Citizens Advice network is a people powered service, with volunteers at the heart of it. This is local people giving something back to their communities and it is worth millions of pounds to the CAB network, but for the people those volunteers help, their contributions are simply priceless.

“Last year the CAB network helped over 174,500 people, unlocking over £132 million in the process. One in six people saw a financial gain after seeking advice, the average value of which was over £4,200. That is absolutely life changing money and in many instances the advice will have been delivered by someone volunteering in the CAB, having gone through training to become and adviser.

“That’s not the only way to volunteer with the Citizens Advice network – people help out in a variety of ways, from advisers to administrators to local campaign and social policy work – there are a range of roles people can do.

“Over a third of our volunteers also go on to further education or paid employment, and that will be an underestimate given how many of our volunteers are retired and simply looking to give something back to their communities. Volunteering for a CAB is a great way for people to develop their skills and experience across a range of areas, while helping their own community.

“Our network simply wouldn’t exist without our wonderful volunteers. CABs are in the heart of our communities and volunteers are the heartbeat of our CABs.”



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