Advice charity publishes annual list of complaints against energy companies

An annual league table showing how energy companies perform reveals the highest complaints ratio ever recorded over the course of the table’s five year history.

Citizens Advice publishes the table each year measuring how effectively customer complaints are dealt with by 20 of the biggest energy companies in the UK.

Measured across the first quarter of 2016, Energy Extra is exposed as being the worst offender in terms of customer complaints with 1,682 complaints per 100,000 customers – the highest ever recorded.

Many consumers throughout Scotland continue to face a gamble when it comes to customer service

SSE, Flow Energy and EDF Energy took the top three positions for dealing with complaints in the Citizens Advice table.

Flow Energy is the first small supplier to reach second place since 2015 when smaller suppliers were added to the league table.

Craig Salter, energy spokesman for Citizens Advice Scotland’s Consumer Futures Unit, said:

“This league table shows that a wide range of small and large firms across the UK are providing a good service to consumers, demonstrating that size should not prevent a company from performing well.

“However, many consumers throughout Scotland continue to face a gamble when it comes to customer service.

“More needs to be done by suppliers to ensure that all consumers get the service they need, and these results highlight where many of those improvements need to be made.”