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Published by Scottish Council for Voluntary Organisations

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Charities see drop in regular donations

This news post is about 3 years old

The amount of people who cancelled donations made by Direct Debit to charities fell sharply when the coronavirus pandemic set in

Regular donations to charities are already falling as a result of the coronavirus crisis.

Charity payments specialist Rapidata has released new research which shows an increase in supporters cancelling monthly donations made through Direct Debit.

Over the past month, UK charities have seen a large increase in cancellations of regular donations, rising from 2.16% in February to 3.09% in March.

The data indicates that even charities’ most stable income stream – Direct Debit donations from long-term supporters – has been hit hard by Covid-19. The cancellation rate for March 2020 was 41% higher than March 2019 (2.19%), with new donor numbers also falling sharply.

This comes at a time where UK charities are facing a critical funding crisis, unable to deliver vital frontline services.

Daniel Fluskey, the Institute of Fundraising’s (IoF) head of policy and external affairs, said: "The rise in cancellations shows just how challenging the coronavirus crisis is for charities' incomes. Many of the most committed and generous supporters are having to cancel donations and the limits on social contact mean that charities are unable to deliver much of their fundraising activities. As a result, frontline charitable services are heavily at risk both now and in the future, which is why we urgently need a package of support from the Government.

“On average, charities are predicting a 48% fall in voluntary income, recognising that supporters are fearful for their own financial situations. While it’s an incredibly challenging environment for fundraising, we are seeing some remarkable acts of generosity and responses to emergency appeals – showing that people can and will still give, though perhaps in different ways and levels than in recent years."

The charity Direct Debit cancellations rate for March 2020 is the biggest swing from February to March ever recorded. But at 3.09% it remains significantly lower than the highest ever rate for the same month, recorded during the 2008/9 recession at 4.33%.

The majority of Direct Debit donations were cancelled in the last two weeks of March, correlating with the introduction of social distancing on the 16th and subsequent UK lockdown on 23 March.

Additionally, the number of new donors for the month of March was 24.11% lower than the same month last year, accelerating during the last two weeks of the month at 58.17% lower than the same period in 2019. While many charities have reduced their fundraising activity over this period and shifted the focus onto supporter care, it is likely that the closure of face-to-face fundraising operations due to social distancing measures, and which generates high rates of donor acquisition, will be a major contributing factor.

Rapidata first began tracking regular giving trends in 2003, to help charities anticipate trends and budget for the future. The Direct Debit cancellations rate for January and February 2020 was slightly up on last year but continued to hug the annual cancellations rate cycle as expected. However, when the Covid-19 pandemic began to take hold in March the rate jumped dramatically.

Scott Gray, Rapidata lead and head of payments for The Access Group, said: “We have recorded a shift away from the annual cancellation cycle that we would only expect in the wake of an extenuating event. Clearly the coronavirus pandemic has had a major impact on regular giving to charities. Social distancing and lockdown in the UK have resulted in job losses and furlough arrangements with many individuals concerned about the security of their future income. Naturally people will be considering financial priorities and their ability to continue supporting their chosen charities.

“The rate for March is lower than levels experienced at the height of the recession in 2008/9. It remains to be seen whether the lockdown measures brought in during March resulted in an incidental spike as the majority of supporters immediately affected chose to cancel their donations during those few weeks, or whether cancellations will continue to build as so does the pandemic.

“Almost three quarters of charities fear going bust without financial support; the real worry for the public is of course the end of the vital services and assistance those charities provide. Anecdotally we’re hearing of positive results being reported across digital and telephone fundraising, but with most charities expecting more losses the reality may mean a higher rate still for April.”



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Gareth Morgan
about 3 years ago
I think you have the wrong headline on this article. From the content of the article it seems there was an INCREASE in direct debit cancellations.But I also think the figures are encouraging as it shows the increase was small. It says the DD cancellation rate was 3.09% in March 2020 as compared to 2.16% in March 2019.This means that proportion of donors who cancelled their DDs in March 2020 was less than 1% more than the normal cancellation rate. In other words, 99% of donors do not at this time seem to be cancelling their DDs due to coronavirus. This is surely incredibly positive news.The evidence was relatively similar in the 2008/09 with a high proportion of regular donors remaining loyal - contrary to what the media was suggesting.