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The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

TFN is published by the Scottish Council for Voluntary Organisations, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation. Registration number SC003558.

Charity helps older people unlock cash


Helpline proves vital in this time of need

Age Scotland has recouped more than £1.5m of unclaimed benefits for older people.

The charity says it has identified £1,577,341.81 of unclaimed benefits for those who called their helpline in 2023, more than double the figure for the previous year, and a record amount for the charity.

It said the amount – a 136% increase on the 2022 figure – is still the “tip of the iceberg’” with millions of pounds unclaimed by older people who are entitled to more financial support.

Katherine Crawford, Age Scotland’s chief executive, said: “Many of the callers to our helpline are facing severe financial hardship, in part due to the ongoing cost of living crisis.

“For the tens of thousands of pensioners in Scotland on low and middle incomes, claiming the full range of benefits to which they are entitled can be the difference between heating their home or not and being able to eat well.

“Our helpline advisers, who carry out benefits checks, have also noticed an increase in the number of over 50s inquiring about working age benefits, such as Universal Credit, as the impact of the cost of living crisis continues to bite.

“However we still believe that this is only the tip of the iceberg and that there are millions of pounds of benefits for older people which are not being claimed.

“Unfortunately there is a real lack of awareness around what support is available and a strong feeling that the application processes are too hard.

“Around a third of over 50s say they don’t claim what they are entitled to because they feel guilty doing so or that someone else would be more deserving. We must change this as far too many go without the help they have earned.

“We would encourage more older people in Scotland to call our helpline for a free benefits check. Our expert advisers can help callers navigate the complex benefits system – and the results could be life changing.”

Among the benefits available to older people in need are pension credit, which is available to people over state pension age on low incomes or with modest savings, and attendance allowance, a payment for people over state pension age who have a physical or mental disability.



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