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The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

TFN is published by the Scottish Council for Voluntary Organisations, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation. Registration number SC003558.

Charity shops flourish in the new normal

This news post is 8 months old

Public are flocking to charity shops once again

Figures from the Charity Retail Association show its members recorded a 7% rise in takings compared with data taken before the pandemic.

The membership body revealed the figures in its latest quarterly analysis for the period between June and September, which is based on figures from 56 charities operating more than 3,000 shops. 

The average transaction value also increased by more than £1 to £6.90 and 70 per cent of respondents said they were now selling online, with those sales on average making up 2.4% of total income. 

Researchers also found that 70% of respondents were finding it difficult to recruit staff and 56% reported that staffing levels were having a negative impact on income.

Robin Osterley, chief executive of the CRA, praised the sector’s hard work, creativity and diligence.

“I am aware that a fantastic set of results for the sector as a whole does not necessarily mean that any individual charity is doing well,” he said. 

“I know that some of you are still suffering from the after-effects of the worst year that any of us would have known in our trading lifetimes; or indeed perhaps in our lifetimes as a whole.

“Nevertheless, taking the UK position in its entirety, this is an incredible set of results.”



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