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Hundreds of thousands of Scots worried about energy debt

This news post is 8 months old

Concerns on rise as arrears have soared since 2021. 

Over 360,000 people in Scotland are worried about their debts to energy suppliers, new analysis from Citizens Advice Scotland (CAS) reveals.

Analysis of polling from YouGov by the charity found that 22 per cent  - an estimated 368,249 people -  are worried or anxious about their energy debts this winter.

The figures come as analysis finds soaring levels of energy debt across the Citizens Advice network. The average energy debt for individuals seeking complex debt advice across the network is £2,307 – up nearly £500 compared to the same time last year.

Meanwhile demand for advice on energy debt from the CAB network rose by 34 per cent from 2021/22 to 2022/23.

CAS is running the “Worried this winter” campaign, encouraging people to seek advice from the network in a variety of ways. People can visit and from there they can choose an option that works for them.

In examples of the type of cases CABs are dealing with, a disabled man sought advice from his local CAB after he built up £2,000 of debt to his energy supplier. After a reduction in his Universal Credit, he is struggling to repay this debt and cover everyday expenses.

Elsewhere, a woman sought advice from her local CAB after getting a letter from her energy supplier advising her that she was in arrears. The woman had never been in debt before and was so distressed by the letter that she had suicidal thoughts.

CAS Social Justice spokesperson, Matthew Lee, said: “This winter comes amid the worst cost of living crisis in living memory and lots of people, through no fault of their own, have found themselves behind on bills.

“That’s because costs for essentials rose sharply as incomes flatlined. We estimate over 360,000 people in Scotland are worried about their debt to energy suppliers this winter.

“There are three big reasons why it’s totally understandable to be worried about that debt – firstly repayments add an extra charge onto your bills, secondly the risk of being forced onto a prepayment meter increases and thirdly it stops you switching supplier should we ever be in a position where cheaper deals through switching returns to the market.

“The Citizens Advice network is here for people. We’re for everyone whether they are in work or not and you can get advice in a variety of ways – from our online advice pages to interactive self-help tools. The average gain for people who saw a gain through our energy advice was over £400, while the average gain for advice more broadly was over £3,700.”