Research by Citizens Advice Scotland (CAS) shows an increase of 60% in two years. 

A leading information and advice charity has warned of a huge spike in digital exclusion among people in Scotland. 

Citizens Advice Scotland (CAS) has published data showing that increasing numbers of people seeking advice from Scottish CABs lack the access or skills to use the internet. 

The charity reports an increase of almost 60% in such clients in just two years.

In the year 2021/22 the Scottish CAB network recorded 1,932 digitally excluded clients. This compares to 3,065 in 2023/24 - a 59% increase.

The charity has said it is key to make sure that essential services are available by phone and in-person as well as online.

CAS spokesperson Kyle Scott said: “In a world that is becoming ever more digital, we are extremely concerned about the numbers of people being left behind because they lack the skills, finances or access to be able to use digital platforms. 

“The numbers affected are higher than many people think, and include people from all ages and backgrounds. We see them every day in the CAB network.

“The consequences of being digitally excluded vary from being unable to apply for jobs or benefits, or unable to access consumer services like price comparison or anti-scam websites. It also excludes you from staying connected and in touch with loved ones, so it can have a big impact on people’s mental health and loneliness. Those affected include older or disabled people and those on low incomes, many of whom face complex and vulnerable circumstances. 

“We have long urged governments and other agencies to make sure that essential services are available by phone and in-person as well as online. We’d also like to see greater provision of free training in digital skills.”