Organisers issue apology but hundreds want refunds

Chaos over tickets soured Pride Glasgow for many revellers it has been revealed.

Hundreds of marchers were unable to get entry to Kelvingrove Park after being told the event was full.

Problems arose when marchers with e-tickets had to get them converted to wristbands at Kelvingrove Park.

However the boxoffice where this was taking place was closed – leading to queues.

Organisers then told ticket holders the event was full.

One of the marchers tweeted: “Everyone was standing in the boiling sun for hours and they weren’t providing water or anything!! Nothing has been mentioned about refunding tickets either.”

The organisers said in a statement: "Glasgow Pride apologises unreservedly to those people who purchased tickets and were unable to enter the site.”

Nicola Sturgeon lead the march through Glasgow alongside an estimated 12,000 others.

The first minister, wearing a rainbow "choose love" t-shirt, was named honorary grand marshal for the event owing to her support for LGBT issues.

While the march was free to all, tickets to the Kelvingrove Park event cost £15 for both Saturday and Sunday.

Daniel Donaldson, principal solicitor of Legal Spark, a social enterprise law firm, said consumers have statutory rights under the Consumer Rights Act 2015 when they enter into a contract for a service, such as the purchase of a ticket to attend a festival.

“Consumers also have important legal rights under the law of contract,” he said.

“If you do not provide the service – in this case by refusing entry to the festival site – Pride Glasgow would potentially be in breach of contract and fall foul of the Consumer Rights Act 2015, I would expect Pride Glasgow to offer a full refund in this case.

He added: “The simplest thing for Pride Glasgow to do would be to make an offer to those affected of at least a partial refund and provide a full and unconditional apology.”