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The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

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Volunteers have helped save millions for struggling Scots

This news post is over 1 year old

The research was shared ahead of Volunteers Week, which kicks off later this week.

Volunteers across the Citizens Advice network in Scotland are worth millions of pounds, new analysis has found.

Research from Citizens Advice Scotland (CAS) found that over 1,900 volunteers contributed more than 622,000 hours of their time in 2020-21. 

The monetary value of this contribution was found to amount to over £9.4million.

The research has been released ahead of Volunteers Week, which celebrates the contribution of volunteers across the UK from June 1 to 7.

Each Citizens Advice Bureau (CAB) is an independent local charity, organised to best suit local needs. 

There are 59 CABs across Scotland and last year the network helped over 171,000 people, unlocking around £147m for clients through things like social security payments and employment entitlements. 

Chair of Citizens Advice Scotland, Rory Mair CBE, said: “Volunteers across the Citizens Advice network are worth millions of pounds in terms of the time they give, but to us they are simply priceless. Our network simply would not exist without the time, dedication and empathy of our volunteers.

“There’s something extraordinary about how the network operates – advice for local people by local people. Neighbours effectively helping each other.

“Volunteering for a CAB also opens up opportunities for people. Around a third of our volunteers go on to further education or employment, and this number will be artificially low given a number of our volunteers are past retirement age and just looking to give something back to their community.

“We’d always encourage people to consider volunteering with their local CAB. They are the heart and the heartbeat of our network.”

Just one of the CAB network volunteers is 81-year-old Nan Fortheringham. 

Nan is a volunteer adviser at Coatbridge Citizens Advice Bureau. She has volunteered her time for two days a week for twenty years.

Nan said: “I can’t believe I’ve been volunteering at the CAB for twenty years – time flies! The local Citizens Advice Bureau is always there for people when they need it and it really shows the best of our communities – local people helping each other.

“Times are really tough for people just now and I love having the opportunity to give something back to the community.

“I’d encourage anyone who is thinking about volunteering with their local CAB to look into it – you learn skills, meet great people and there’s no better feeling than helping someone resolve a problem.”



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Dominic Notarangelo
over 1 year ago

Citizens Advice Scotland's published accounts shows more than double this figure in funding during the period in question.

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Okafor somtochukwu Philomena
over 1 year ago

I am willing to work as a charity worker , but I need certificate of sponsorship.

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