Preparing an appeal submission - adult disability payment

This course equips you with the knowledge and skills you need to prepare an effective submission. Using case studies, discussion and practice, you will gain confidence in making a good case for clients whose...

Pension-age disability payment

Pension age disability payment (PADP) is replacing attendance allowance as the main disability benefit for people living in Scotland who have reached pension age. Getting an award of PADP can significantly...

Introduction to people management: essentials for team leaders, supervisors and managers

This interactive course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good...

How to unlock your training potential

This interactive and practical course is designed to increase your skills and confidence if you are new to training, and provide an update on best practice if you are a more experienced trainer.  The course...

Limited capability for work in universal credit

This course looks at how limited capability for work rules affect universal credit (UC). The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as...

QBC - making the most of your calculator

This course is for people who want to learn how to use QBC (the Quick Benefits Calculator) effectively and confidently.The course covers:Understanding screens, controls, menus and how to get in-calculator...

How to win contracts and Service Level Agreements

This online course will help you to understand the components of an SLA. It will provide an understanding of various tools and their application, and teach you how to create and develop an SLA. You will take...

Adult disability payment - an introduction

Adult disability payment (ADP) is a benefit for working-age adults in Scotland who have extra care needs or mobility difficulties because of a disability. Getting an award of ADP can significantly increase...

Universal credit - housing costs

Universal credit (UC) claimants often have difficulties getting the housing costs element included in their claim and having the right amount paid on time. This course focuses on the practical aspects of help...

Children's Rights and the UNCRC

Learn about children’s rights and how the UNCRC supports best practice in the workplace. This training is for anyone working in the children’s sector and those wanting to support the rights of children and...