Social security law update

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw...

Care-experienced young people and the benefits system

Many young people who have been ‘looked after’ by the local authority are subject to special social security rules. Some are excluded from income-related benefits and instead the local authority is responsible...

Universal credit - an introduction

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. You do not need to be an expert to make a...

Benefit basics for advisers in Scotland

You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs.You will learn the basics of social security and be able to...

Scottish social security - an introduction

This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.The course covers:• What...

Looking up the law online

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide...

Universal credit for ill health and disability

This course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, including through changes of circumstances...

Universal credit - the online claim

Helping someone to claim universal credit while providing advice over the phone or by email presents new challenges for advisers. Knowing what each step of the claim form looks like and the importance of...

BME Women’s Experiences of Gender Based Violence

This session will raise awareness and broaden understanding of the varied issues for black and minority ethnic (BME) women and their children experiencing domestic abuse, forced marriage and other types of...