Benefits basics in Scotland

You do not need to be a benefit expert to make a difference. This course is for anyone working with people in Scotland on low incomes or with additional needs. You will learn the basics of social security and...

Homelessness stigma: a conversation

A half-day course giving you the skills and confidence you need to challenge the pervasive stigma around homelessness.

Changing decisions - Scottish benefits

When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right? You may already be familiar with the processes involved in changing DWP decisions...

Representing at the First-tier Tribunal

This practical course is essential for new representatives and advisers who want to be more confident in representing clients at social security appeal hearings at the First-tier Tribunal. It equips you with...

Introduction to welfare rights

This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system. It introduces you to the social security system and gives you a...

Pension-age claimants - income maximisation

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income. The course covers...

Universal credit and tactics

Universal credit (UC) changes all the time, as the law is updated, tribunals and courts interpret the law, and it is implemented in practice. This course is an opportunity for experienced advisers to get up to...

Care-experienced young people and the benefits system

Many young people who have been ‘looked after’ by the local authority are affected by special social security rules. Some are excluded from universal credit and instead the local authority is responsible for...

Students and benefits - eligibility

Many advisers work with students in both further and higher education. This standard level course explains the different benefits that further and higher education students can claim, in particular universal...

Changing decisions - universal credit

This course gives you the essential skills to get universal credit decisions changed. There are different ways to legally change a decision. To be effective, you need to identify which applies in your client’s...