Communication Tools

This course looks at identifying personality traits, verbal, written & body language in the workplace and how to communicate effectively

Digishift 44 - Ends: why we should never overlook endings for digital services

What does it mean to end something well?Lots of organisations spend loads of time thinking about what happens when people find and join their service. But what happens when someone stops using your service? Or...

Supporting benefit claimants online

Home working, social distancing and self-isolation present unique challenges to frontline workers. This course is an opportunity to discuss how advisers and support workers can best help people navigate the...

Universal credit for ill health and disability

This course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, covering transitional rules for those coming...

Peer2Peer Listening

The aim of peer to peer is for two people to support each other and reflect on their recent experiences: challenges and coping, hopes and supports.Learn how to listen effectively, be clear in boundaries and...

ACOSVO Women Leaders' Network: Chairs & Chief Officers

ACOSVO Women Leaders' Network is a peer support network for women Chief Officers and senior managers in Scottish Voluntary Organisations. Please join this cross-sector event to meet other female leaders...

Understanding the Dynamics of Domestic Abuse

Learning Outcomes: • Understanding the Scottish Government’s definition of domestic abuse and national policy response• Understanding the impacts of domestic abuse through theory, research and survivor...

Online - How to write right: content writing skills for traditional and digital platforms

Part 1 - New ways of working with words: You will learn how to add va-va voom to written content and use essential tools to improve your content writing skills and learn how to break bad writing habits to...

How to break out of unproductive narratives at work (or home!)

Exploring and sharing tips and techniques for creating new, more positive narratives in the moment and for lasting change.We all have moments where we feel trapped and unable to break out of a futile argument...

Online - Introduction to project management

This course will help you to understand the components of project stages and lifecycles. It will provide an understanding of project methodologies and their application, teaching you how to develop a project...