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The voice of Scotland’s vibrant voluntary sector

Published by Scottish Council for Voluntary Organisations

TFN is published by the Scottish Council for Voluntary Organisations, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation. Registration number SC003558.

How to win contracts and Service Level Agreements

SCVO

This course will help you to understand the components of an SLA. It will provide an understanding of various tools and their application, and teach you how to create and develop an SLA.

You will take away a number of tools to use in real-life bidding and negotiation situations. The course is packed full of content that looks at:

  • turning best value to your advantage
  • capitalising on your strengths and unique selling points
  • pros and cons of types of contract – spot purchase, block purchase and unit purchase
  • the contents of a contract
  • drafting a service specification
  • preserving quality
  • an introduction to full cost recovery
  • negotiating practice
  • mastering the jargon

You will also leave with an understanding of the following: 

  • structuring business plans                                           
  • strategy management V ops management                  
  • Outcomes and outputs
  • defining the board’s role in strategy planning                
  • scoping
  • strategy and implementation    
Course overview

Designed and delivered in partnership with trainer John Bonnar, this online course will help organisations take charge of the process and win contracts and Service Level Agreements (SLAs) that are in their best interests and those of their clients.

  • Day 1: 26 March, 10am to 4pm
  • Day 2: 2 April, 10am to 4pm
Overall course aim

The aim of this course is for participants to be empowered to critically analyse and bid for contracts and SLAs. They should have a renewed confidence in their organisation, in presenting it's services and in representing the organisation's strengths.

Who is the course aimed at?

This course is for anyone employed within the voluntary sector who is responsible for tendering for contracts and Service Level Agreements (SLAs) and carrying out negotiations.

Entry requirements

There are no formal entry requirements

Date
10:00, 26 March to 2 April 2025
Contact
Helen Swatton
Cost
SCVO members £185, non-member £265
Attendance type
In-person only
Map of venue location
Map of venue location
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