Adapt and develop your management skills: managing people in the modern world

The world we live and work in is changing at an ever increasing pace. Both employees and clients have different expectations and needs to those of 12 months ago, with much going online and remote management...

Transferring to Scottish disability benefits

A new system of Scottish disability benefits is replacing personal independence payment (PIP), disability living allowance (DLA) and attendance allowance (AA) for people living in Scotland. Child disability...

Mental Health for Managers - 25 March 2025

Thank you for your interest in Mental Health for Managers.Cost:£110 per personBy purchasing this training, you are supporting our free-to-access mental health and wellbeing support, helping us reach more people...

How to win contracts and Service Level Agreements

This course will help you to understand the components of an SLA. It will provide an understanding of various tools and their application, and teach you how to create and develop an SLA. You will take away a...

Looking up the law

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide...

Looking up the law

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide...

Changing decisions - Scottish benefits

When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right? You may already be familiar with the processes involved in changing DWP decisions...

Child Protection Lead

Overview of child protection lead roles and responsibilities in Scotland. For those who oversee a team working with children & young people.

Child Protection Lead

Overview of child protection lead roles and responsibilities in Scotland. For those who oversee a team working with children & young people.