Representing at the First-tier Tribunal

This practical course is essential for new representatives and advisers who want to be more confident in representing clients at social security appeal hearings at the First-tier Tribunal. It equips you with...

Introduction to people management: essentials for team leaders, supervisors and managers

This interactive course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good...

Introduction to welfare rights

This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system. It introduces you to the social security system and gives you a...

Re-thinking digital wellbeing in the workplace

We leverage ideology, methodologies, frameworks, and tools from the tech sector to empower the voluntary sector. Our aim is to enable the sector to seamlessly integrate digital practices as a fundamental core...

SCVO member only: making the most of your membership

During this one-hour online meeting, hear from our Chief Executive Anna Fowlie, meet our membership team and find out more about your membership benefits from SCVO colleagues! We really want to hear your views...

Introduction to safeguarding

This online course will help you understand key safeguarding issues within the sector. Practical and applied in nature, we will use a range of interactive techniques to build your confidence to make a positive...

Introduction to data protection and the GDPR

The intended objective of the course is for you to leave with a clearer understanding of the principles of data protection and the GDPR and provide sufficient knowledge to better navigate the path toward...

Service design for charities

22 January - session 1: understand the problem - discover & defineBefore we can improve a service, we need to understand what’s really going on. This session focuses on the foundations of good service...

Pension-age claimants - income maximisation

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income. The course covers...

Effective minute taking virtually and beyond

What’s the big deal with minutes anyway? Minutes are a record of what takes place at a meeting and ensures nothing is lost or forgotten - you will learn how to take, prepare and present minutes.No need to write...